Client Fulfillment
Auto Injury Solutions knows that no two businesses are alike. Each has different needs, resources, issues, and competencies. We offer a diverse solution set that allows you to select and deploy the right combination of products and services to meet your business goals. In order to achieve this “customized fit,” we assign a dedicated Account Manager to shepherd the program and ensure that we exceed your needs.
We believe that client satisfaction will only be achieved through regular communication and teamwork during the four clearly identified stages of the Client Fulfillment process:
- Needs Identification
- Account Planning
- Service Plan Development
- Implementation and Fulfillment
Not surprisingly, this process becomes a continuous loop as your needs change over time.
Needs Identification
The Auto Injury Solutions Account Manager works with you to complete a detailed needs assessment. From this assessment, a written Statement of Work is created that documents the desired scope of services, information system requirements, and delivery timeline with milestones.
Account Planning
After the Needs Identification step is complete, a detailed project plan is created that becomes the blueprint for the implementation. The Auto Injury Solutions Account Manager then meets with you regularly to update you on progress, confirm objectives, and make alterations if your needs have changed.
Service Plan Development
With change comes the need to educate and communicate with your workforce. Together, we create a customize training and communication plan that includes development of communication and training material, job aids, and other collateral material. In addition, we offer educational programs as well as a train-the-trainer program that best fits your model.
Implementation and Fulfillment
After initial implementation, the Account Manager reviews the program daily for the first month and serves as the liaison between you and Auto Injury Solutions’ technology and operating units. This daily communication is critical to the successful deployment of the product. After implementation is completed to your satisfaction, the Account Manager meets with you on a regular basis to discuss the status of the program as well as changes needed. Moreover, the Account Manager completes a Quarterly Analysis of your program providing both our findings and opportunities for process improvements or additional services.
Auto Injury Solutions understands that the key to our clients' fulfillment is for our team to be nimble and flexible so that we can move quickly in meeting your changing needs.
Return to top