Customer Support Fact Sheet
The AIS Solution
Understanding the needs of our clients is our number-one priority. Auto Injury Solutions provides dedicated customer engagement and support teams for quick response to the developing needs of our customers. Analyzing and managing the claim process faster and more efficiently is done in “real time” – we are available 24/7 and all of our systems are integrated for ease of use to pull and understand data. Our Customer Support Teams include Customer Care Center, Report Analytics, Dispute Handling, and Dispute Support.
How Our Customers Benefit
Round the clock availability for any type of issue resolution – this is “standard” for Auto Injury Solutions. No matter the issue, the Customer Care Center becomes the first and usually the last source for issue resolution. Phone calls directed to Auto Injury Solutions means fewer phone calls and work for the insurance carrier.
Auto Injury Solutions recognizes the need for a robust and broad reporting program that integrates information from our MedFlow Technology Suite of applications to ensure the client can run and manage their reports with a click on a screen. You get real-time access to valuable information.
Credibility is built on consistent and defensible outcomes. If litigation arises, we provide strong support and documentation for the product and/or service in question.
Customer Care Center
- Available 24/7
- Dedicated to our automobile insurance customers
- Issues are all logged and tracked by customer and topic
Report Analytics
- Customized reports available
- Standardized reporting package available
- Ad hoc reporting available
- Automated report delivery from our MedFlow - Report Desktop tool
Dispute Support
- Data support
- Litigation audit and analysis
Dispute Handling
- Litigation handling specialists
- Consultation with client adjusters and defense counsel
- Web-based MedFlow - Dispute Management tool available
The AIS Value Differentiator
Auto Injury Solutions combines our expertise in the automobile medical claim process with our proprietary
MedFlow Technology Suite to create a flexible and comprehensive solution set that is customizable to meet the needs of each client. This complete, end-to-end process allows for integrated results to be synthesized into a comprehensive outcome.