Document Management Fact Sheet
The AIS Solution
Managing the receipt, processing, and movement of documents can be made easy with the use of our MedFlow - Document Management software. A rules based workflow engine allows auto-routing of electronic documents to the appropriate review resource. Flags for identifying documents requiring specialized review can be customized for any customer’s workflow. Auto Injury Solutions can assist you in moving from an intensive paper burdened workflow, to our ease of use document management imaging and storage solution for a paperless workflow environment.
How Our Customers Benefit
The entire path through which documents travel is accomplished by moving the electronic representation of the document to each step of the workflow, as that step becomes eligible for completion. All transition dates/times (including the initial receipt of the document) are tracked and documented. Viewing and movement of documents can all be accomplished in a virtual environment anywhere there is access to this web based solution. Multiple offices in different states, or employees working out of their home – all have the same access to the real time viewing, working and movement of the documents.
Expertise
- Indexing of all document types
- Full mailroom outsourcing services – from receipt of document and scanning, to the mailing of the final completed work product
- Documents can be accepted from an electronic feed or scanned
Efficiency/Productivity
- Intelligent workload balancing tool
- Easy to use and navigate workflow, work processes and work bins
- Entire workflow/load is visible and searchable at all times
- Automated letter generation
- Detailed time and date stamped audit trail, and view of all system driven events are documented and can be reviewed and reports generated real time
- Web-enabled delivery
- Images and transaction history can be exchanged with any claim management system
- Documents can be associated with previously established records using “match logic” that can compare multiple data elements. Exact matches are associated automatically, while possible and no match documents can be automatically moved to dedicated work bins for resolution.
- Integrates with MedFlow Adjuster Desktop to provide adjuster decision workflow and online adjudication of medical bills
Customer Service
- Auto Injury Solutions’ 24/7 Customer Care Center provides prompt, personal service via phone or email
Options
- Available for lease or use as an integrated solution with our outsourced services
- Integrates with our MedFlow Technology Suite
The AIS Value Differentiator
Auto Injury Solutions combines our expertise in the automobile medical claim process with our proprietary MedFlow Technology Suite to create a flexible and comprehensive solution set that is customizable to meet the needs of each client. This complete, end-to-end process allows for integrated results to be synthesized into a comprehensive outcome.
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