MedFlow - Adjuster Desktop Fact Sheet
The AIS Solution
Today’s claim force is not always behind a desk in the same office everyday. The MedFlow - Adjuster Desktop solution allows secure, online access to any electronic image associated with a claim file, and electronic referral/delivery of all Auto Injury Solutions' services. It allows online adjudication where the adjuster can be empowered to hold, deny, or release bills.
When using Auto Injury Solutions’ customizable end-to-end medical review outsourced Products and Services Suite, MedFlow - Adjuster Desktop becomes the internet portal for our customers. It provides many innovative tools to assist us in enhancing the delivery of our products and services to you.
How Our Customers Benefit
The viewing and movement of documents can all be accomplished in a virtual environment anywhere there is access to this web-based solution. Whether it's multiple offices in different states, or employees working out of their home – all have the same access to the real-time viewing, working, and movement of the documents.
Expertise
- All MedFlow technology solutions are proprietary and developed specifically for handling all aspects of the life-cycle of a medical claim resulting from an automobile accident
- All MedFlow technology solutions have state-specific jurisdiction rules to assist with providing appropriate handling and workflow
Efficiency/Productivity
- Easy-to-use search criteria
- Elimination of stacks of paper
- Elimination of wasted time looking for the “right” information
- Easy-to-use add and view notes features
- Instant access, retrieval, and viewing of digitized documents and images
- Ability to resolve unmatched medical bills and perform bill tracking
- Analyze the results of claim and medical bill review actions
- Review management-level summaries of approved/denied bills (frequency and cost impact)
- Review management-level summaries to measure efficiency and effectiveness of work processes
Customer Service
- Auto Injury Solutions’ 24/7 Customer Care Center provides prompt, personal service via phone or email
- Our dedicated Technology Team is available to resolve issues
Options
- Use as the internet portal for Auto Injury Solutions’ outsourced integrated product and services suite
- Lease for your own portal when using our MedFlow Technology Suite
The AIS Value Differentiator
Auto Injury Solutions combines our expertise in the automobile medical claim process with our proprietary MedFlow Technology Suite to create a flexible and comprehensive solution set that is customizable to meet the needs of each client. This complete, end-to-end process allows for integrated results to be synthesized into a comprehensive outcome.
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