Mission, Vision, Values
Since Concentra – the parent company of Auto Injury Solutions – was founded in 1979, our corporate culture has evolved and been enriched by the addition of new leadership and companies. But all along it has operated by a core set of values: a fundamental commitment to integrity, a dedication to improving healthcare, a focus on positive outcomes for patients and customers, and a commitment to excellence, among others. Concentra has always placed emphasis on creating successful outcomes for our various customer groups, including patients, employers, administrators, and payers. Our company’s mission, vision, and core value statements build on that focus.
Our Mission
To improve quality of life by making healthcare accessible and affordable.
The Vision We Share
Concentra brings together talented, compassionate people to solve the highly complex issues of healthcare delivery, accessibility, and affordability.
Every day, we make a difference in the lives of thousands of people through our ability to improve healthcare efficiency and outcomes.
The Culture We Value
- Begins with integrity
- Encourages creativity and ingenuity
- Demonstrates compassion, social responsibility, and fairness
- Focuses on our customers and their care
- Commits to the success and wellness of our colleagues and customers
- Strives for excellence in everything we do
Here is a closer look at each of these statements and how they were developed:
- Mission – The mission statement expresses why Concentra exists as a company. Clearly, healthcare is a major part of our lives: currently representing 16% of the nation’s gross national product (GDP), it has been growing at an annual rate of 8-10%, compared with the overall economy’s growth of just 2-3%. This growth highlights how unavailable the healthcare system has become to more and more people. Our country simply cannot sustain this explosive growth and needs real solutions that increase effectiveness while also managing double-digit cost increases. Every aspect of the Concentra enterprise is focused on this goal.
- Vision – A vision statement defines how a company intends to implement and achieve its mission. Concentra’s vision statement goes hand in hand with our mission statement by describing how we create business and service solutions for our customers. We believe that our wide range of services and products, when combined with our customer service focus, truly does make a difference in the lives of thousands of people every single day.
- Core Values – A company’s core values express both who the employees are and how they act. Jim Collins, co-author of the now-classic Built To Last: Successful Habits of Visionary Companies, says that core values are those things that already exist in the people of the organization; they are timeless and do not change, whereas practices and strategies may change all the time. These core values represent our employees and are the foundation on which this company has been built.
Great companies spend the majority of their time living out their mission statements. Concentra is committed to aligning these statements with what we are working on right now and what we need to focus on in the future.
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